Responsible Gaming at Cosmo Casino

Our Commitment to Safer Play

We at Cosmo Casino operate under a licence issued by the Kahnawake Gaming Commission, and our terms and conditions clearly state that the minimum age to play with us is 19. Our footer badge displays this age restriction on every page, and we take age verification seriously during account registration and document checks. If we discover that an account belongs to a player under the legal gambling age, we terminate it immediately and any winnings are forfeited to the Kahnawake Gaming Commission, in line with our licensing obligations.

Here at Cosmo Casino, we also require one account per player. We don't allow multiple accounts, proxy accounts, or any form of account sharing, because we want every player's activity to be transparent and traceable, which is an important part of keeping gaming safe. Where we identify more than one account linked to the same person, household, device, IP address, or financial account, we may suspend the accounts involved and review associated winnings.

Tools We Offer to Help You Stay in Control

We understand that responsible gaming is about giving players practical tools, not just good intentions. At Cosmo Casino, we encourage every player to make use of the account controls available to help manage time and spending. While our published terms don't list exact numerical limits for every tool, we confirm that daily and monthly deposit limits exist and can be set on request through our support team. Our aim is to make sure you always feel in control of your experience at Cosmo Casino.

• Deposit limits to help manage how much you add to your account over a given period
• Account verification checks that support safer, fraud-free play
• Session awareness, since we track wagering activity to identify irregular patterns
• Options to pause or close your account if you need a break

Our Cosmo Casino support team is available around the clock to talk through any of these options with you. If you ever feel that your gaming habits are changing, we encourage you to reach out before the situation escalates. We would rather help you early than see gaming become a source of stress.

Self-Exclusion and Taking a Break

Sometimes the best decision is to step away, and we want to make that process as straightforward as possible. If you contact our support team and request a break or self-exclusion, we will act on that request and restrict access to your account for the period you choose. Our dormant-account policy also means that balances left untouched for an extended period, up to 60 days, may be processed and any associated bonus funds removed, while verified cash balances remain returnable to you on request.

We also want to be transparent that our wagering requirements, which sit at 200x on first and second deposit bonuses and 30x from the third deposit onward, are designed with fairness in mind rather than to encourage extended play beyond your comfort level. Slots count fully toward these requirements, while table games, live dealer games, and video poker contribute only 2%, and features like doubling up contribute nothing. We publish these details clearly so you always know what's expected before you play.

Irregular Play Monitoring

Part of how we protect our players is by monitoring for patterns associated with problematic or manipulative play. Our terms define irregular play to include things like placing single bets of 25% or more of a credited bonus before wagering is complete, using autoplay to meet wagering requirements, or engaging in hedge betting across even-money options on roulette, craps, and sic bo. We review these situations carefully, and where irregular play is confirmed, winnings may be withheld. This isn't about penalising players unfairly — it's about keeping the gaming environment fair and sustainable for everyone who plays with us.

Recognising the Signs of Problem Gambling

We want every player at Cosmo Casino to stay aware of their own gaming habits. Some signs that gaming may no longer be purely recreational include:

• Spending more money or time than originally planned on a regular basis
• Chasing losses by increasing bet sizes or deposit frequency
• Feeling anxious, irritable, or preoccupied with gaming between sessions
• Neglecting work, relationships, or financial responsibilities because of gaming
• Borrowing money or using funds intended for essentials to continue playing

If any of this sounds familiar, we genuinely encourage you to pause and reach out to our team. We're not here to judge — we're here to support you in making the choice that's right for you.

External Support Organisations

Beyond the tools we provide directly, we also recommend speaking with independent organisations that specialise in gambling support. These services are confidential, free in most regions, and staffed by people trained specifically to help with gambling-related concerns. We suggest reaching out to organisations such as GamCare, Gambling Therapy, or the National Council on Problem Gambling, depending on where you're located. Since Cosmo Casino primarily serves players in Canada, we also recommend the Responsible Gambling Council and provincial helplines as useful first points of contact.

How Our Support Team Can Help

Our Cosmo Casino support team is available 24/7 through live chat, and we also respond to emails within a targeted 48-hour window. If you want to discuss deposit limits, request a temporary break, or simply ask questions about how our bonus wagering or withdrawal policies work, we're ready to help.

• Live Chat: Available 24/7 directly on our website
• Email: [email protected] for general queries and deposit questions
• Alternative Deposit Queries: [email protected]

If you feel that an issue with your account hasn't been resolved to your satisfaction, our Casino Support Centre is always the first point of contact. Should a dispute remain unresolved, it can be escalated to eCOGRA as our alternative dispute resolution body, whose decision is final. Complaints can also be submitted directly to the Kahnawake Gaming Commission at [email protected], provided they're raised within six months of the issue arising.