Cosmo Privacy Policy

At Cosmo Online Casino, we take your privacy seriously, and this policy explains how we collect, use, store and protect the personal data you share with us when you play cosmo casino games, log in to your account or browse our site. We at Cosmo encourage you to read this document carefully before registering, since by creating an account you agree to the practices described below.

Information We Collect

When you register for an account or search for cosmo casino online, we collect certain categories of personal information necessary to provide our services and meet our licensing obligations under the Kahnawake Gaming Commission. Our Cosmo platform gathers this data directly from you and, where relevant, from third-party verification and payment providers.

We collect registration details such as your name, date of birth, residential address and email address when you sign up for cosmo casino login credentials
We gather identification documents, including photo ID, proof of residence and proof of ownership of the financial accounts used to deposit or withdraw
We record deposit and withdrawal information, including the methods you use such as Interac, credit cards, e-wallets or bank transfers
We track your gameplay activity, wagering history and bonus usage to administer our Casino Rewards loyalty program
We log technical data such as IP address, device type and browser information whenever you access cosmo casino mobile or our desktop client
We store biometric login data, where you choose to enable it, directly on your own device rather than on our servers

How We Use Your Data

Here at Cosmo, we use the information we collect for several legitimate purposes connected to operating a licensed gaming platform. Our Cosmo team processes your data to verify your identity, prevent fraud, administer promotions and comply with regulatory requirements imposed by the Kahnawake Gaming Commission.

We verify your age and identity to confirm you meet the minimum age of 19 before allowing access to cosmo casino rewards and real-money play
We use your financial details to process deposits and withdrawals, including converting currencies at the applicable interbank rate where needed
We monitor account activity to detect multiple-account violations, proxy strategies or other irregular play described in our terms
We communicate with you via email or live chat regarding your account, transactions and promotional offers
We analyse aggregated gaming data to improve our game selection and overall player experience

Legal Basis and Retention

We process your personal data based on the necessity of fulfilling our contract with you, complying with legal and licensing obligations, and pursuing our legitimate interest in preventing fraud and ensuring responsible gambling. Our Cosmo retention practices mean that we keep account and transaction records for as long as required by applicable gaming regulations, even after you close your account or it becomes dormant.

If your account remains inactive, we may remove dormant-account balances within up to 60 days, with bonus funds forfeited, though cash balances remain returnable on request after verification. We at Cosmo Casino retain documentation submitted for identity checks for the period required by our licensing authority and applicable anti-money-laundering rules.

Sharing Your Information

We do not sell your personal data to third parties. However, our Cosmo Casino operations require sharing certain information with trusted partners to deliver our services effectively.

We share payment details with processors such as PayDirect Billing Solutions Inc. to complete Interac deposits
We disclose information to identity verification providers when confirming documents submitted during the withdrawal process
We provide data to the Kahnawake Gaming Commission and eCOGRA when required for regulatory oversight or dispute resolution
We may share information across the Casino Rewards network of partner casinos for loyalty program administration and fraud prevention
We disclose data where legally compelled by law enforcement or regulatory authorities

Data Security

Our Cosmo platform protects your transactions and personal information using 128-bit encryption technology. We at Cosmo implement administrative, technical and physical safeguards designed to prevent unauthorized access, alteration or disclosure of your data. While we strive to protect your information using industry-standard measures, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

If you choose to store your CVC code on your device for convenience, you do so at your own responsibility, and our Cosmo security team recommends keeping your device and login credentials protected at all times, including when accessing cosmo casino mobile login features.

Your Rights

You have certain rights regarding the personal data we hold about you. Our Cosmo compliance team honours requests consistent with applicable privacy law and our licensing obligations.

You may request access to the personal information we hold about you
You may ask us to correct inaccurate or incomplete data in your profile
You may request deletion of your data, subject to our legal retention obligations as a licensed operator
You may object to certain processing activities, such as marketing communications, by contacting our support team
You may withdraw consent for optional data processing at any time without affecting the lawfulness of processing carried out before withdrawal

To exercise these rights, you can reach us through live chat, available 24/7, or by emailing [email protected] for general queries, with replies targeted within 48 hours.

Cookies and Tracking Technologies

We at Cosmo Casino use cookies and similar technologies to recognise returning players, remember your preferences, and analyse how visitors interact with our site, including those searching for cosmo casino withdrawal information or cosmo casino games. Further details on the specific cookies we use are set out in our separate Cookie Policy.

Responsibility for Legal Compliance

We remind all players that responsibility for the legality of online gambling rests with you, based on your country of residence or location. Our Cosmo platform targets players in Canada, with a minimum age requirement of 19, and we process relevant currency and payment information accordingly, including CAD EFT and eCheck transactions marked Canada only.

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices, technology, legal requirements or other operational reasons. Our Cosmo terms and conditions, last updated 08.04.2025, take precedence in the English version in the event of any conflict with translated versions. We encourage you to review this page periodically to stay informed about how we protect your data.

Contact Us

If you have questions about this privacy policy or how we handle your personal information, please contact our support team at [email protected], or reach out to [email protected] for queries related to alternative deposit solutions. You may also escalate unresolved privacy concerns to the Kahnawake Gaming Commission at [email protected] within 6 months of the issue arising.